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Search Results  129 titles matched: Customer relations.

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81. The loyalty effect [electronic resource] : the hidden force behind growth, profits, and lasting value / Frederick F. Reichheld with Thomas Teal.  by Reichheld, Frederick F. Boston, Mass. : Harvard Business School Press, c1996. Call #: E-BOOK collection:  ELECTRONIC BOOKS Format:  Location Collection Call No. Status Due Date New Jersey State Library ELECTRONIC BOOKS E-BOOK Online           82. Net gain [electronic resource] : expanding markets through virtual communities / John Hagel III, Arthur G. Armstrong.  by Hagel, John. Boston : Harvard Business School Press, c1997. Call #: E-BOOK collection:  ELECTRONIC BOOKS Format:  Location Collection Call No. Status Due Date New Jersey State Library ELECTRONIC BOOKS E-BOOK Online           83. High performance sales organizations [electronic resource] : achieving competitive advantage in the global marketplace / Darlene M. Coker ... [et al.].  New York, N.Y. : McGraw-Hill, c2000. Call #: E-BOOK collection:  ELECTRONIC BOOKS Format:  Location Collection Call No. Status Due Date New Jersey State Library ELECTRONIC BOOKS E-BOOK Online           84. Super service [electronic resource] : seven keys to delivering great customer service even when you don't feel like it : even when they don't deserve it / Jeff Gee, Val Gee.  by Gee, Jeff. New York, N.Y. : McGraw-Hill, c1999. Call #: E-BOOK collection:  ELECTRONIC BOOKS Format:  Location Collection Call No. Status Due Date New Jersey State Library ELECTRONIC BOOKS E-BOOK Online           85. The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior / Michael W. Lowenstein.  by Lowenstein, Michael W., 1942- Milwaukee, Wis. : ASQ Quality Press, 2011. Call #: 658.812 Low collection:  Browsing Collection - Level 3 Format:  Location Collection Call No. Status Due Date New Jersey State Library Browsing Collection - Level 3 658.812 Low Checked In           86. Crafting the customer experience for people not like you : how to delight and engage the customers your competitors don't understand / Kelly McDonald.  by McDonald, Kelly, 1961- New York : Wiley, c2013. Call #: 658.812 McD collection:  Browsing Collection - Level 3 Format:  Location Collection Call No. Status Due Date New Jersey State Library Browsing Collection - Level 3 658.812 McD Checked In           87. The intention economy : when customers take charge / Doc Searls.  by Searls, Doc. Boston, Mass. : Harvard Business Review Press, c2012. Call #: 658.8 Sea collection:  Browsing Collection - Level 3 Format:  Location Collection Call No. Status Due Date New Jersey State Library Browsing Collection - Level 3 658.8 Sea Checked In           88. Nice companies finish first : why cutthroat management is over--and collaboration is in / Peter Shankman with Karen Kelly.  by Shankman, Peter. New York : Palgrave Macmillan, 2013. Call #: 658 Sha collection:  Browsing Collection - Level 3 Format:  Location Collection Call No. Status Due Date New Jersey State Library Browsing Collection - Level 3 658 Sha Checked In           89. Achieving service excellence [electronic resource] : strategies for healthcare / Myron D. Fottler, Robert C. Ford, Cherrill P. Heaton.  by Fottler, Myron D. Chicago, IL : Health Administration Press, c2002. Call #: E-BOOK collection:  ELECTRONIC BOOKS Format:  Location Collection Call No. Status Due Date New Jersey State Library ELECTRONIC BOOKS E-BOOK Online           90. The 4 A's of marketing : creating value for customers, companies and society / Jagdish Sheth, Rajendra Sisodia.  by Sheth, Jagdish N. New York : Routledge, 2012. Call #: 658.8 She collection:  Browsing Collection - Level 3 Format:  Location Collection Call No. Status Due Date New Jersey State Library Browsing Collection - Level 3 658.8 She Checked In

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