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 117 titles matched: Customer relations.
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 1.
The customer-driven company : moving from talk to action / Richard C. Whiteley. This library owns a copy
by Whiteley, Richard C.
Reading, Mass. : Addison-Wesley, c1991.
Call #: 658.812 Whi
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collection: General Collection - Level 1
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LocationCollectionCall No.StatusDue Date
New Jersey State LibraryGeneral Collection - Level 1658.812 WhiChecked In 
 
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 2.
Banishing bureaucracy : the five strategies for reinventing government / David Osborne and Peter Plastrik. This library owns a copy
by Osborne, David, 1951-
Reading, Mass. : Addison Wesley Pub. Co., c1997 (1996 printing)
Call #: 350 Osb
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collection: General Collection - Level 1
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New Jersey State LibraryGeneral Collection - Level 1350 OsbChecked In 
 
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 3.
Delivering knock your socks off service / Kristin Anderson, Ron Zemke. This library owns a copy
by Anderson, Kristin.
New York : American Management Association, c1991.
Call #: 658.812 And
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collection: General Collection - Level 1
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New Jersey State LibraryGeneral Collection - Level 1658.812 ANDChecked In 
 
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 4.
Close to the customer : an American Management Association research report on consumer affairs / Don Lee Bohl, editor ; Eric Rolfe Greenberg, project director ; Anne Skagen, associate editor. This library owns a copy
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New York, N.Y. : American Management Association, c1987.
Call #: 658.812 Clo
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collection: General Collection - Level 1
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New Jersey State LibraryGeneral Collection - Level 1658.812 CloChecked In 
 
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 5.
Horizontal management : beyond total customer satisfaction / by D. Keith Denton. This library owns a copy
by Denton, D. Keith.
New York : Lexington Books, c1991.
Call #: 658.812 Den
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collection: General Collection - Level 1
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LocationCollectionCall No.StatusDue Date
New Jersey State LibraryGeneral Collection - Level 1658.812 DenChecked In 
 
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 6.
Managing knock your socks off service / Chip R. Bell and Ron Zemke. This library owns a copy
by Bell, Chip R.
New York, NY : AMACOM, c1992.
Call #: 658.812 Bel
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LocationCollectionCall No.StatusDue Date
New Jersey State LibraryGeneral Collection - Level 1658.812 BelChecked In 
 
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 7.
How to win customers and keep them for life / by Michael LeBoeuf. This library owns a copy
by LeBoeuf, Michael.
New York : Putnam's Sons, c1987.
Call #: 658.812 Leb
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LocationCollectionCall No.StatusDue Date
New Jersey State LibraryGeneral Collection - Level 1658.812 LebChecked In 
 
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 8.
Administration as service, the public as client.
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Paris : Organisation for Economic Co-operation and Development ; [Washington, D.C.] : [OECD Publications and Information Centre, distributor], c1987.
Call #: JF 1351 .A3
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collection: Dep Main
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 9.
The only thing that matters : bringing the power of the customer into the center of your business / Karl Albrecht. This library owns a copy
by Albrecht, Karl, 1941-
New York : HarperBusiness, c1992.
Call #: 658.834 Alb
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New Jersey State LibraryGeneral Collection - Level 1658.834 AlbChecked In 
 
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 10.
Handling customer complaints : in-house and third-party strategies / written by Lemuel Dowdy, Jill Goodrich-Mahoney, Kerry Stoebner. This library owns a copy
by Dowdy, Lemuel.
[Washington, D.C. : Federal Trade Commission] 1980.
Call #: FT1.8/2: C73
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collection: US Documents - Ask Librarian
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New Jersey State LibraryUS Documents - Ask LibrarianFT1.8/2: C73Checked In 
 
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